Support

QNet Wallet for iOS and Android, and the browser extension

Contact

Never send your seed phrase or private key to anyone, including anyone claiming to be support. Nobody who works on QNet will ever ask for it, and nobody can restore a wallet without it.

I lost my seed phrase

There is no recovery. The wallet is non-custodial: the seed phrase exists only where you wrote it down. If it is gone, the wallet cannot be restored on a new device. While you still have access to the wallet, open Settings and export the phrase to a safe offline place.

My transaction shows "Awaiting confirmation"

The network did not answer the wallet in time, so the outcome is not known yet. The wallet keeps asking the chain and updates the screen when it knows. A new send from the same wallet takes the place of an unconfirmed one: only one of the two can ever apply, so this can never charge you twice.

My light node misses epochs

A light node answers status requests from the background — the app does not have to be open. What stops it is the phone's own power management:

  • Do not swipe the app away from the recent-apps list. After a force close the system stops waking it: on iPhone until you open it again, on Android until you launch it manually.
  • Android: remove the battery restriction — Settings → Apps → QNet Wallet → Battery → Unrestricted. On Xiaomi, Huawei, Oppo, Vivo and Samsung also enable autostart and take the app out of "sleeping apps".
  • iPhone: Settings → General → Background App Refresh — on, and on for QNet Wallet. Low Power Mode turns it off; the node is then proven only while the app is open.
  • The phone has to be online at least sometimes. With no connection for a whole four-hour epoch there is nothing to prove the epoch with.
  • Simplest of all: open the wallet every few hours. Opening it proves the current epoch by itself, even if the push never arrived.

An ordinary sleeping phone is not a problem: the requests are high priority, and if the phone was offline the answer goes out as soon as it is back online.

Where is my history

The wallet shows history from the aiqnet.io explorer archive together with the freshest data from the nodes. A row opens the transaction in the explorer; a pending row copies its hash instead. If a transfer is missing, open the address in the explorer — the chain is the record.

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